Frequently Asked Questions

IPA ACCOUNTS: STOP and READ THIS FIRST!!!!

EVERYONE needs an IPA account to utilize the IPA website to purchase products or courses.

You already have an IPA account if you have taken a course since 1985. Please do not create a new account if you have taken an IPA course previously, as this will create two separate transcripts and may impact your ability to register for advanced courses with prerequisites. 

How do I Access My Account?
To access your account, click on My Account in the upper grey bar.  Under Registered Customers, fill in the email address the IPA should have on file.  Then click on FORGOT YOUR PASSWORD at the bottom of the dialog box.  You will be immediately emailed a password to access your account.

If the email address we have on file does not match the one you entered a red message will be displayed that states "This email address was not found in our records."  If you have taken an IPA course DO NOT SET UP A NEW ACCOUNT as this will create a duplicate record which will impact your transcript.  CALL the IPA office (970-870-9521) and ask for account access assistance.

How do I Create a New Account?
Create a new account only if you have never taken an IPA course.  An account is necessary to purchase products or courses and to receive information about Functional Manual Therapy.  To set up a new account click on My Account in  the upper grey bar, then click the Create an Account button at the bottom of the page. If you have taken a course with The IPA, refer to How do I Access My Account above.

Can I register other participants? 
You must be logged in to the account of the intended course attendee to purchase a course online.  Courses purchased online will be recorded on the student transcript of the account used to make the purchase.  You can not register multiple students within your own account!  Doing so will cause all purchases to appear on your Student Transcript.  You are welcome to contact the IPA at 970-870-9521 to register yourself and/or other attendees.

What are the Office Hours for IPA?
Our office hours are Monday through Thursday 8am to 4pm and Fridays from 8am to 12 Noon Mountain Time. 970-870-9521.

Do I need an Account to register for a course or purchase products on the website?  
Yes.  If you have taken an IPA course or received email from IPA see How do I Access My Account at the top of this page.  If you have never taken an IPA course see How do I Create a New Account. 

If I registered online, how do I know it was processed?
Registering online is a quick and efficient way to register for courses. Payment in full by credit card is required to complete the registration.  Once you have completed your registration, you will receive an email that is auto generated by the website which will contain your registration confirmation.  If you do not get this email log in to your IPA account and check your orders.  All completed orders should be visible in your account.  After checking your account if you still have questions contact our office via email info@ipaconed.com or by phone 970-870-9521 and we will make sure you are properly registered and receive the information you need for your course.

Can students attend IPA courses, and is there a discount for students? 
The Institute offers a 20% student discount for PT students enrolled in an entry-level graduate Physical Therapy program and may attend IPA courses starting in year two. New graduates from an entry level PT Program receive the discount up to one year after their graduation.

Not eligible are graduate students returning to school to obtain higher level degrees after their initial PT license has been issued.

To obtain the discount, you must call the IPA office to register.  Your school and graduation date will be recorded in your IPA record.  Each time you wish to take advantage of the student discount you must call to register, the online shopping option will charge full price and the discount cannot be applied after your transaction is complete.  This discount cannot be applied retroactively.

OT and PTA students may enroll in IPA courses and receive the 20% discount if you are in your last semester and you have completed all of the basic anatomy courses.

Is there a discount if I repeat a course? 
The Institute makes two spots in each course available at 1/2 price for those repeating a course within 5 years.  Registration for the 1/2 price spots is on a first come basis and opens the first business day of November for the following year.  Those registered for CFMT may register the last business day of October.  You must register by phone to receive a 1/2 price repeat spot.  Registering online will result in you being charged full price. Credits cannot be issued once your transaction is complete.  Half priced tuition does not include a course manual or any supplies distributed at the course.  You may order these from IPA and have them shipped to the course, or bring the materials you received the first time you took the course.

Do I qualify to lab assist a course? 
After taking a course at least two times, and attending the course within 3 years, you may apply to lab assist that course at no charge. These requirements will help maintain the quality of instruction at IPA courses. We try to accommodate all lab assisting requests from those that qualify. The number of openings to lab assist will be dependent on total enrollment in the course. Please complete this form and send to info@theipa.co to apply to lab assist. If you have any questions call us at 970-870-9521.

Can the IPA hold a spot for me in a course?
The only way to hold a spot is with a credit card guarantee or full payment for the course. As soon as you have registered for a spot in the course, the cancellation policy is in effect. Please note that ALL Credit Card Guarantees must be done by phone by calling the IPA at 970-870-9521.

How does a Credit Card Guarantee work?
To reserve a spot in a course you may register and pay in full, or register with a credit card guarantee.  You must contact the IPA office to register with a credit card guarantee, online credit card guarantees are not available.  For credit card guarantees a deposit of $100 is required at the time of initial registration.  A credit card is required to guarantee the balance of the tuition.  The balance of the tuition is due 4 weeks after initial registration, or two weeks before the course, whichever is earlier.  If payment in full has not been received by the due date your credit card will be charged for the balance due.  If the full tuition is paid by a third party prior to the balance due date, the $100 deposit may be refunded or issued as a credit on your IPA account.  Registering with a credit card guarantee is considered full registration in the course and the cancellation policy applies, regardless of when payments are made.

Do I have to be a PT to take IPA courses?
IPA courses are open to PTs, PTAs, and OTs.  OTAs may attend some courses provided they attend with a supervising PT or OT.  Advanced courses require OTs to attend with another OT or PT.  Our advanced courses present material that is out of the scope of practice for PTAs and OTAs.  PTAs may attend advanced courses with a supervising PT.  OTAs are not allowed to attend advanced courses due to the majority of the material being out of the scope of practice for OTAs.

Because we are primarily a Physical and Occupational Therapy Continuing Education provider we are unable to allow other attendees in our courses.  This is required by our governing association and those that award CEU status to our courses.  The rationale for this guideline is that courses taught must educate for direct access and be specific to our practice set.  We understand (and agree) that much of our material would be very beneficial to other practice sets.  Unfortunately, we must abide by the restrictions our governing bodies place upon us to ensure continued support and CEU approvals for our target audiences.

Are IPA courses approved by the APTA?
Several years ago, the APTA did attempt to do a national approval process.  They determined that state chapters would create their own guidelines for course approval. Many states require that PTs complete a certain number of continuing education hours in order to retain their licenses; but not all of those states require that the courses themselves be approved.  IPA obtains approvals for courses that are held in states that require both CE units for PT licensure renewal and approval of CE courses.  Courses are approved for PTs in the state in which the course is held.  If you attend a course in a state that is different from the state in which you are licensed you may submit approval requests to your state.  Please check with your state chapter to determine what needs to be done for approval submission. IPA will provide you with any information we have that is required by your approval board.  Since 1978, IPA has never been denied for continuing education credit.  

I need to leave the course early, is this allowed?
To maintain CEU approvals we are required to withhold completion certificates if you miss more than one hour of instruction at a course.  IPA courses are lab intensive so your absence means that your lab partner will not have anyone with whom to work. IPA course material builds together to form a comprehensive approach, and material learned earlier in the course is needed later in the course.  Missing the material early in the course may prevent you from being able to complete the course.  Please carefully consider any obligations you may have prior to registering for a course. In some cases exceptions may be made, however, you may not receive a completion certificate until the hours missed are made up at a future course. If you do need to miss any time in a course, please contact the IPA at info@ipaconed.com or 970-870-9521 and the IPA Directors will review your request.

If I started a course but was unable to complete it due to a personal or family emergency will I get a credit for my tuition?
If you are unable to complete a course the hours missed may be made up at a future course at no charge. Please let us know where you would like to make up those hours and we will inform the instructor that you will be there. We try to maintain even numbers in all of our classes so if you would like to participate in labs you will need to bring a lab partner. This individual does not need to be a physical therapist. You will also need to bring your course manual with you.

Can I attend a course if I am pregnant?  In many circumstances you can attend courses if you are pregnant.  Call the IPA before registering to determine if the course you would like to take is appropriate for your specific circumstance.

Can I attend a course if I have a condition that prevents me from being practiced on during the labs?  If you have any restrictions that do not allow you to fully participate, or be practiced on during labs, please contact the IPA to discuss your specific situation.  In some instances provisions for attendance can made when ample notice is received.

What is the IPA Course Cancellation Policy?
All cancellations must be submitted to the IPA in writing. Please explain the circumstances of the cancellation in a fax 970-870-9351 or email info@ipaconed.com to ensure a timely response.

For cancellations up to 14 days prior to the course there is a $100 penalty: $50 is a non-refundable and non-transferable administrative processing fee, and $50 is transferable to another course offered by the Institute within 12 months of the date of the course for which you were originally registered.  For course transfers up to 14 days prior to the course there is a $50 transfer fee.  Only one transfer per deposit is allowed. 

For cancellations or transfers less than 14 days prior to the course there are no refunds or transfers.

IPA is not responsible for the cost of non-refundable airline tickets or other travel expenses.  The institute is not responsible for guaranteeing a specific instructor or securing approval from any state licensing agency for continuing education credits.

What is the Product Return Policy? 
Product Orders and Returns:If you are not satisfied with your product(s) you can return them in new condition within 30 calendar days. We will give you a refund minus the shipping.  If you have questions or concerns regarding an order for any of our products please contact us.   Orders for products will not be replaced or refunded after 30 calendar days of your original order.

Will the IPA reimburse me if the course is cancelled or if I do not get in to a course?
In the event that IPA cancels a course, a full tuition refund will be given.  IPA is not responsible for the cost of non-refundable airline tickets or other travel expenses.
If you are on the waiting list for a course and do not get in, we will not charge your credit card. If you paid by check we can send the check back to you or hold it as a credit for a future course.

How to host an IPA course?
We recommend facilities consider CFS, FM I, and PNF I as the first courses to host.  These courses make up the foundation of the FMT approach, and are building blocks for many of our other courses.  We do offer additional courses that do not have pre-requisites that could be appropriate for new hosting facilities, but if you are not sure where to start you won’t go wrong with CFS, FM I, or PNF I.

Benefits for hosting “Open” courses attended by your therapists and therapists in the community are based on total paid participants attending the course.  “In-House” courses, attended by your internal therapists only are offered at a 20% discount, and require a minimum of 18 attendees. 

In general, we ask hosting facilities to accommodate at least 30 participants, with two people at one treatment table.  In larger metro areas accommodations for 40 participants may be required.  In smaller metro areas accommodations for as low as 18 participants may be approved. 

To be considered for hosting a course complete this Intent to Host form and return it via the directions on the form.  We generally ask facilities for their hosting preferences and black-out dates in the spring for hosting the following year. The form gives us the information we need to include your facility in the scheduling process. It is much easier to give you the courses and time-frames you want if we have your information when we start the schedule.  Late additions to the schedule are possible, but must be balanced with other offerings in the region and instructor availability.

For more information, or to discuss a specific hosting plans for your facility, please call the IPA office.

How can I apply to teach with the IPA?
The best way to start is by volunteering as a lab assistant. In general, you need to have taken a course twice before you can be considered for lab assisting as this helps to ensure that you know the material well enough to assist others during labs. In addition, we ask that you take a minimum of 3 IPA courses before starting to lab assist. If you are interested in volunteering as a lab assistant please send a letter of intent with your CV to the Institute. All lab assistants need to submit proof of liability insurance prior to the course for which they are lab assisting. Lab assistants have the potential to move into paid teaching positions at the discretion of the IPA Directors. Therapists who have completed the Functional Manual Therapy™ Certification (CFMT) are given preference for teaching positions, therefore becoming certified is one of the best ways to join our faculty.